Connecting with your Home Care and Hospice Patients

12/02/2025

NorthCoast Health Care Management understands that today’s patients seek more than just care—they desire meaningful connection. They expect personalized care plans tailored to their goals, seamless provider communication, and a fully integrated care team.

Although NorthCoast Health Care Management is not involved in direct patient care, our Revenue Cycle Management optimization allows our Provider Partners to focus their efforts on the direct care of their patients. We support smarter care coordination by streamlining financial processes, optimizing claims, enhancing reimbursement efficiency, and ensuring billing compliance. This allows providers to focus on adopting advanced platforms and innovative strategies to keep families engaged throughout the care journey.

The best care happens when everyone—clinicians, patients, and families—are aligned. Let NorthCoast manage the billing complexities, so you can build stronger connections and deliver truly integrated care at home.

— Misty Taylor, MSN, RN
Chief Executive Officer, NorthCoast Health Care Management

A nurse in blue scrubs and a stethoscope holds hands and shares a laugh with an older woman in a beige cardigan, sitting on a couch in a bright room.

NorthCoast CEO Misty Taylor Shares Expert Medicare Tips on WKYC

11/17/2025

NorthCoast in the News!

We’re proud to share that our CEO, Misty Taylor, was recently featured on WKYC to discuss Medicare open enrollment and to celebrate 30 years of NorthCoast.

As a trusted leader in healthcare management, Misty continues to provide insight and clarity on important issues impacting patients and providers.

- Medicare Awareness: Understanding the differences between traditional Medicare and Managed Medicare is crucial, especially when it comes to covering services like home health and hospice care.

- Empowered Patients: It’s a patient’s right to request additional care when medically needed. Staying informed helps individuals advocate for the support and services they deserve.

- Billing Clarity: With healthcare billing increasingly complex, transparency is key. Patients benefit from knowing what they’re being charged, why, and how to question discrepancies.

As a trusted leader in healthcare management, Misty continues to provide insight and clarity on important issues impacting patients and providers.

Watch her segment here: link

#NorthCoastHealthcare #Medicare #OpenEnrollment #Leadership #HealthcareNews

Home Health Financial Challenges

11/04/2025

NorthCoast Health Care Management recognizes one of the home health industry’s greatest challenges, is reimbursement and where to allocate those funds.

At NorthCoast, we address this challenge by supporting partners in negotiating competitive rates for you and relieve the administrative burden by utilizing our expert billing and Revenue Cycle Management services, optimizing claims, enhancing reimbursement efficiency, and ensuring compliance.

This empowers providers to redirect financial resources back to the care teams delivering exceptional patient outcomes. By leveraging NorthCoast for Revenue Cycle Management activities, providers strengthen their bottom line and invest directly in the people who matter most, their caregivers.

Strong, supported caregivers are the backbone of home health. Let NorthCoast manage the financial complexities, so you can focus on innovation and empower your workforce to meet the growing needs of patients at home.

— Misty Taylor, MSN, RN
Chief Executive Officer, NorthCoast Health Care Management

A group of caregivers wearing blue scrubs, sitting in a row, smiling and looking to the side.

Expansion of Home-Based Services

10/21/2025

At NorthCoast, we partner with the transformative Home Health and Hospice Agencies who are making the shift by streamlining care transitions, reducing readmissions, and empowering patients to receive quality care where they feel most comfortable — at home. Our expert credentialing, billing and RCM services optimize claims processing, enhance reimbursement efficiency, and ensure compliance, allowing providers to focus on expanding the possibilities of home-based care.

By supporting our providers they can focus on innovative care delivery, NorthCoast Health Care Management is helping reduce administrative burden so providers can focus on what matters most, their patients. Let us handle the financial complexities, so you can bring cutting-edge healthcare to patients’ living rooms.

— Misty Taylor, MSN, RN
Chief Executive Officer, NorthCoast Health Care Management

Elderly woman taking medicine at home with her daughter standing beside her in the kitchen.

NorthCoast Health Care Management Celebrates 30 Years of Excellence in Revenue Cycle Management

10/08/2025

NorthCoast Health Care Management Leadership Team Celebrating 30 Years of Excellence.

CLEVELAND, Oct. 8, 2025 /PRNewswire/ -- NorthCoast Health Care Management proudly celebrates its 30th anniversary, marking three decades of delivering exemplary revenue cycle management and credentialing services to home health, hospice, and home infusion providers. Since its founding in 1995, NorthCoast has cultivated enduring partnerships with a wide range of health plans, establishing itself as a trusted leader in the healthcare industry. Under the stewardship of CEO Misty Taylor, the company has consistently broadened its influence and enhanced its service offerings.

Misty Taylor, a seasoned nurse with extensive leadership experience in home health, hospice, and health plan operations, brings a distinctive perspective to her role. "My background equips me to understand the intricate needs of both providers and payers," Taylor remarked. "At NorthCoast, we employ some of the most skilled and highly credentialed professionals in the field. As we celebrate this milestone, we remain dedicated to advancing our mission: streamlining back-office operations for providers so they can focus on delivering exceptional patient care. This commitment is fueled by innovation, collaboration, and an unrelenting pursuit of excellence."

Amy Konopka, Chief Operating Officer and Executive Vice President of Business Development, underscored the company's client-focused philosophy. "Our primary goal is to ensure outstanding customer satisfaction," Konopka stated. "We strive to make a meaningful, positive difference in every interaction, guided by compassion, dedication, and a commitment to excellence. This ethos, championed by our CEO, is woven into the fabric of our organization, ensuring our clients receive unparalleled care and respect."

Reflecting on her leadership journey, Taylor paid tribute to NorthCoast's late founder, Lee Passell. "When I assumed this role four years ago, I inherited a legacy of integrity and compassion from Lee," she said. "While we've made substantial strides since then, I take pride in preserving—and building upon—the foundational values he established."

Merle and Grant Passell, wife and son of Lee Passell, expressed their admiration for the company's progress. "Lee would be thrilled with NorthCoast's accomplishments today," Grant noted. Merle added, "He would take immense pride in seeing how the company has thrived and evolved under Misty's guidance."

Since stepping into the CEO role, Taylor has spearheaded significant advancements, including expanding NorthCoast's provider network, integrating state-of-the-art healthcare technology, and forging stronger strategic alliances within the industry. Her visionary leadership has positioned NorthCoast for sustained growth and impact.

As part of its 30th anniversary, NorthCoast will celebrate its storied past while outlining an ambitious vision for the future. "Looking forward, our mission remains resolute—to lead with compassion, innovation, and excellence," Taylor concluded. "We are eager to embrace the opportunities ahead and extend our heartfelt gratitude to our exceptional employees, providers, and health plan partners who have made this remarkable journey possible."

For media inquiries, interview requests, or additional information about NorthCoast Health Care Management, please contact:

Grant Passell

Public Relations

gpassellpr@gmail.com

216-644-8173

https://www.northcoastgroup.org/